LNER

Our meeting with LNER's Loyalty Manager...

Fri 31 Aug 2018
Since LNER started in June we've been in touch with various departments within the organisation to see what they have planned. We have met with several different areas of the business, the most... More
#VTECVoices

#VTECVoices - thoughts on the LNER announcement

Fri 8 Jun 2018
Those who follow us on Twitter might recall that I (^DH) did quite a lot of travelling on the East Coast route when the announcement was made that Virgin Trains East Coast were having their franchise... More
VTEC - A review of the third year

A review of the third year

Thu 1 Mar 2018
Virgin Trains East Coast have been around for three years on 1st March 2018. How have they done during their 3rd year? More
[VTEC booking puns]

Booking bikes on trains

Mon 31 Jul 2017
Background Since 2007 it has been possible to book cycle reservations on train services that require it using WebTIS,... More
Looking good, booking smooth?

Don't scrap the old booking site - yet!

Sun 30 Jul 2017
UPDATE: The new Virgin Trains East Coast website went live on the evening of 31st July. It is no longer possible to... More
Flying Club update

West Coast slashes loyalty benefits

Thu 6 Jul 2017
On 5th July 2017 Virgin Trains (the west coast one) decided to make big cutbacks to two of their loyalty schemes while... More
It's competition time!

The #BetterRewards May 2017 giveaway

Sat 6 May 2017
The May #BetterRewards competition is back for the second year. The competition is called #BetterRewards as we want to... More
A review of the second year

A review of the second year

Wed 1 Mar 2017
Virgin Trains East Coast (VTEC) have now been the operator of the InterCity East Coast franchise for two years, taking... More
Fares fair!

September's fare rises

Mon 29 Aug 2016
The fare rises that every rail operator makes in January always get the most publicity, but Virgin Trains East Coast... More
Bound for a Rewarding Experience

West Coast passengers say No To Nectar

Fri 26 Aug 2016
Recently Virgin Trains West Coast conducted a survey with their customer panel between 28 July and 5 August asking for... More
#Nexit

#Nexit - Why VTEC need a referendum to leave Nectar

Thu 23 Jun 2016
It was a bit of fun on Twitter just asking whether Virgin Trains East Coast should either leave Nectar or remain with... More
Nectar Summer Rewards: are they a good deal?

Nectar Summer Rewards: are they a good deal?

Thu 16 Jun 2016
As Nectar was getting a lot of bad press last year due to Sainsbury's halving the earning rate as well as the badwill... More
It's competition time!

The #BetterRewards May giveaway

Tue 3 May 2016
The May #BetterRewards competition was our biggest ever! The prizes and winners are detailed below. The competition is... More

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