Virgin Trains East Coast (VTEC) have now been the operator of the InterCity East Coast franchise for three years, taking over from the state owned East Coast on 1st March 2015. As usual we'll be taking a look at how VTEC has performed over the last year in the following areas:
In summary the third year was when everything seemed to fall apart. Previously, we could see potential for VTEC to improve but the changes made in 2017 make the dream come crashing down to earth. There was going to be the potential that VTEC could lead the railway industry by implementing new technology, yet despite promising to deliver unfortunately they have failed in this area as well
Whatever happens to the East Coast franchise in the coming months the government has to do what's right both for passengers and staff. The one thing that you could be sure of whether the train said GNER, National Express, East Coast or Virgin on the side was a team of excellent people delivering the best service they possibly can.
Next: Loyalty benefits